ContactContactNeed help? We're here to help. Find the answer to your question below or choose the option that suits you best.How to reach usEmailLive chatContact formFor pressFrequently asked questionsWhat are the opening hours of customer support?What is the address of BTC Direct?How does BTC Direct work? Do I need a wallet to buy crypto?What are the costs at BTC Direct?Which payment methods can I use?What is Private Trading?How do I create an account?How long does verifying my account take?How do I upgrade my account to a higher level?I've sold my crypto, how long until the money is in my bank account?